Need to Reach CAT Scale? Here’s How to Get in Touch

Introduction to CAT Scale

CAT Scale is a leading provider of truck scales and weighing systems. Founded in 1988 and headquartered in Walcott, Iowa, CAT Scale aims to provide accurate, fast, and efficient weighing solutions for the trucking and transportation industry.

With weighing locations across North America, CAT Scale’s certified scale network allows truck drivers to easily weigh their loaded or empty trucks and trailers at any time. This helps drivers remain compliant with federal bridge laws and ensures they do not exceed registered or legal weight limits.

CAT Scale offers an extensive support network. Drivers and fleets may need to contact CAT Scale customer service for assistance with weighments, account management, or technical issues.

Contact Information

CAT Scale has several convenient ways to get in touch with customer service representatives who can assist you with any questions or issues you may have.


You can reach CAT Scale by phone at 1-877-228-2788. This toll free number is available 24/7. When you call, select option 1 for CAT Scale support. Have your scale ticket and any other relevant information ready to provide the representative.


To send an email inquiry, go to and click on “Contact” at the top of the page. This will open an email form where you can provide your name, email, scale ticket number, and details of your question or issue. A customer service representative will respond by email as soon as possible.

Live Chat

For real-time assistance, start a live chat through the CAT Scale website. Look for the chat widget on the bottom right corner of Chat agents are available 24/7 to answer questions and help resolve any problems.


CAT Scale provides several phone numbers to contact their support and sales teams.

Their main customer support phone number is (563) 284-6263, according to This number is available to call 24/7 for customers needing help with the scale systems, troubleshooting issues, or general inquiries.

For North American sales inquiries, call 1-877-228-2783. To contact the sales team for Mexico, call 001-800-681-3057.

CAT Scale also provides phone numbers for their accounting and IT departments on their website at, according to


You can email CAT Scale at [email protected] according to their verified email formats on Datanyze. Expect a response within 1-3 business days when emailing CAT Scale for support or general inquiries.

Live Chat

CAT Scale offers live chat support to instantly connect with a customer service representative. Live chat is available 24/7 on the CAT Scale website.

To access live chat support:

  • Go to
  • Click on the “Live Chat” button in the bottom right corner
  • A chat window will open and connect you with a CAT Scale agent

The CAT Scale live chat feature allows you to get real-time assistance with any questions or issues. Agents can help look up your weighments, explain how the system works, troubleshoot problems, and more. Live chat provides a convenient way to get personalized support whenever you need it.

Social Media

CAT Scale maintains an active presence on major social media platforms including LinkedIn, Facebook, and Twitter. These platforms provide additional channels to reach CAT Scale for assistance or to provide feedback. When contacting CAT Scale via social media, it’s best to send a direct message with your question or comment. This allows you to communicate privately while also documenting the conversation. You can also post publicly, but direct messaging is often faster. Here are the main social media profiles for CAT Scale:

  • LinkedIn:
  • Facebook:
  • Twitter:

Interacting on CAT Scale’s social media feeds is a great way to stay updated on company news and announcements. And their team is very responsive to questions and feedback shared via social platforms. So don’t hesitate to reach out to them on LinkedIn, Facebook, or Twitter if needed.


Here are answers to some frequently asked questions about contacting CAT Scale:

How do I contact CAT Scale by phone? You can reach CAT Scale by calling their toll-free number at 1-877-228-7225. This number connects you to their customer service team who can answer questions or direct your call.1

What are CAT Scale’s hours of operation? CAT Scale has customer service representatives available from 7am-7pm Central Time, Monday through Friday. Outside of these hours you may need to leave a message for a call back. 2

Can I email CAT Scale? Yes, you can email CAT Scale by using their online contact form on their website at Fill out the form with your question and they will respond via email.1

How long do I have for a reweigh? You have 24 hours to reweigh at the same CAT Scale location for it to qualify as a reweigh per CAT Scale’s policy.2

This covers some of the most frequently asked questions about the best ways to get in touch with the CAT Scale team. Their website, email contact form, and phone number are the primary methods of contacting them.


If you are having issues contacting CAT Scale, here are some solutions:

If the 1-877-228-7225 number is busy or you can’t get through, try calling the alternate number 563-284-6263 as recommended on the CAT Scale website ( This alternate number may have less traffic.

If you are not receiving responses to emails sent through the Contact Us form (, try calling CAT Scale directly as they promise to respond to all inquiries. The phone numbers are 1-877-228-7225 or 563-284-6263.

If you have an urgent issue, use the Live Chat feature during business hours. Live Chat has minimal wait times for real-time assistance.

Check the Frequently Asked Questions (FAQ) page ( which provides solutions for common contact issues like scale discrepancies and ticket problems.

As a last resort, visit the CAT Scale office in person at 203 State Street, Walcott, IA 52773 if you need immediate help.

Alternate Contacts

If you are having trouble getting in touch with CAT Scale directly, here are some other options to try:

Seek out other certified scales in your area. Many truck stops, warehouses, and state agencies operate certified scales that can provide weight tickets. You may need to call around, but other certified scales can serve as an alternative to get a valid weight ticket [1].

Use trucking apps like My DAT Trucker Services to locate nearby certified scales. This app shows locations of scales, truck stops, and other resources to help you find a scale if the nearest CAT Scale is too far away [2].

Post on trucking forums and social media groups asking for recommendations in your area. Experienced truckers are often happy to share tips on where they get reliable certified weigh-ins when CAT Scale is not available.

As a last resort, search for “certified scale near me” and call around. Many state weigh stations and private companies offer certified weighing services that can stand in for CAT Scale if needed.

The key is finding another certified scale that can legally provide a valid weight ticket. With some searching and networking, truckers can usually find alternate certified weighing options nearby.

Summary of Contact Methods and In Conclusion

The CAT scale company offers several ways to get in touch with any questions or issues you may have. You can call their 24 hour help desk at 877-228-7225 ext 5 ( For immediate help, you can also try their alternate number at 563-284-6263 (

If you prefer to reach out online, CAT Scale has live chat available on their website ( You can also contact them by email or through their social media channels. Reaching out through any of these methods will connect you with their team to get your questions answered or issues resolved.

Having accurate truck weights is essential for owner-operators and fleet managers. By contacting CAT Scale for assistance, you can ensure your scales are properly calibrated and ticketing is correct. Don’t hesitate to use the contact methods listed to get the support you need.

Scroll to Top