How to Return Items Bought at Target’s Cat & Jack. A Step-by-Step Guide

Cat & Jack is an exclusive kids clothing brand available only at Target stores and on The brand was launched in 2016 and has quickly become one of Target’s most popular private label brands. Cat & Jack offers a wide selection of clothing, shoes, and accessories for babies, toddlers, kids, and tweens. The brand focuses on providing quality materials and construction at affordable prices. Cat & Jack aims to reflect Target’s commitment to community, family, and inclusion. The clothing features bright colors, playful graphics, and comfortable fabrics designed for play, exploration, and self-expression.

With its focus on value and trendy styling, Cat & Jack has become a go-to brand for parents looking to dress their kids in the latest fashions without breaking the bank. The brand releases new collections seasonally so there is always something fresh and stylish for kids. As an exclusive Target brand, all Cat & Jack merchandise can only be purchased at Target stores or on

Return Policies at Target

Target has a generous return policy that allows customers to return most new, unopened items within 90 days for a full refund or exchange (in the form of an identical item or a merchandise credit) [1]. There are some restrictions around electronics, jewelry, and select other items outlined below. According to Target’s website, “Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange” [1].
target storefront

The return policy applies to purchases made both online and in stores. Customers can initiate returns by mail, at Target stores, or at Target Returns and Exchanges Centers. As long as the item is unopened and unused with original packaging and tags, Target will accept it back.

Receipts and Tags

When returning merchandise to Target, it’s normally expected that you provide the original receipt and that the tags are still attached to the items. Returns are easiest to process when the receipt and tags are present.

target receipt and tags

Per Target’s return policy listed on their website (, you need a receipt and merchandise tagged to do a full refund or exchange. Since most Cat & Jack clothing has tags attached, make sure you keep the tags on and bring your receipt if you need to return or exchange Cat & Jack items.

Without the receipt and tags, Target will generally still accept the return but may only offer a merchandise credit based on the lowest recent selling price or deny the return. So holding onto the tags and receipt will make any returns or exchanges quicker and simpler.

Return Window

Target offers customers a generous return window of 90 days for most items purchased at their stores. According to this USA Today article, this 90 day policy sets Target apart from many other retailers that typically allow 30 day returns. If you use a Target REDcard, you’ll get an even longer return window of 120 days. This extended timeframe shows Target’s confidence in their products and gives customers plenty of time to evaluate purchases or exchange unwanted gifts.

Some exceptions to the 90 day rule include electronics and entertainment items, which have a 30 day return window, and Apple products, which have a 14 day return window due to their partnership with Apple. But overall, Target’s generous return policy makes it easy for shoppers to bring items back for an extended period after purchase.

Return Methods

There are two main ways to return items purchased at Target – in-store and by mail. Customers can choose whichever method is more convenient for them.

returning items to target

To return items in-store, bring the merchandise and receipt back to any Target store. Returns without a receipt may be subject to additional restrictions. Target store employees can process returns directly, providing refunds and exchanges on the spot. This is often the quickest and easiest way to handle returns.

Target also offers a return-by-mail option for customers who prefer to handle returns remotely. To start the process, visit
and print a return label for each item being returned. Pack the merchandise securely, attach the labels, and drop off the package at any major carrier like UPS or USPS. Refunds are typically issued within three business days of the return’s arrival back to Target. This can be a more convenient choice for large or bulky items.

Both in-store and mail returns have pros and cons to weigh when deciding. Ultimately customers can choose the process that works best for their situation and needs.


Target offers refunds in the original form of payment for most returns that are completed within the return window. If you paid with a credit card, the refund will be credited back to that card. For debit card purchases, the refund will be deposited back into your bank account, which can take 3-5 business days to process (The Messenger). For returns of items purchased with cash, you will receive your refund in cash at the customer service desk.

If you paid with an electronic gift card, the refund will be credited back to that gift card. For merchandise credit used on the original purchase, the refund will be issued as merchandise credit. And for returns of items purchased with a Target gift card, the refund can either be credited to a new gift card or as merchandise credit (DoNotPay).

One exception is for electronics purchases over $300 – those must be refunded to the original payment method and cannot be exchanged for merchandise credit.


According to Target’s exchange policy, most items can be exchanged within 90 days of purchase with a receipt or order number. However, the timeframe is extended to one year if you have a RedCard (Target Return Policy 2023 [Latest] | 120 Days with RedCard).

If you want the same item in a different size, color, etc., you can do a direct exchange at any Target store. Bring the merchandise and receipt to the customer service desk. If the item is still in stock, they will process the exchange on the spot.

If you want to exchange an item for a completely different product, you can do so within the timeframe by returning the original item for a merchandise credit. Then use that credit to purchase the new item. Note that any price difference will need to be paid at this time. You can also exchange opened music CDs, movies, video games and software for the exact same title at Target.

Return Restrictions

There are certain restrictions when it comes to returning items to Target under the Cat & Jack brand. One main restriction is that clearance items are generally excluded from returns and exchanges. This is because clearance items are already heavily discounted, so Target does not allow returns in order to prevent abuse of the return policy.

target clearance items

According to Behavioral Predictive Modeling in Economics, Target has strict return restrictions in place.

Some other items that may be excluded from returns at Target include intimates, swimwear, and items missing tags. It’s a good idea to check your receipt or ask a Target employee if you are unsure whether an item is eligible for return.

Quality Promise

Target offers a guarantee of satisfaction with their Cat & Jack brand of children’s clothing and accessories. The Cat and Jack Return Policy states that if any Cat & Jack item doesn’t meet a parent’s standards, they can return it within 1 year for a full refund or exchange. This generous return policy shows that Target stands behind the quality of Cat & Jack products and wants customers to feel confident purchasing them. The 1 year timeframe is especially valuable given how quickly children can outgrow clothes or be tough on them while playing.

Target’s Cat & Jack guarantee helps give parents peace of mind that they won’t be stuck with clothing that falls apart or doesn’t hold up through repeated wear and washings. Knowing they have a year to return Cat & Jack items makes customers more willing to purchase higher volumes since they don’t have to worry about being outside a typical 30 day window if issues arise down the road. Overall, the quality promise indicates that Target is committed to ensuring full satisfaction with all Cat & Jack products for the entire first year of ownership.

Contact for Help

If you have any questions or issues with returns, Target’s customer service team is available to assist you. You can contact Target customer service in the following ways:

Phone: Call 1-800-591-3869 to speak with a customer service representative about returns. They can look up your order, help process a return, and answer any questions you have about Target’s return policies.

Online: You can also contact Target customer service online to get help with returns. They have an online chat feature where you can communicate with a representative.

In-Store: If you made your purchase at a physical Target store, you can also bring the item and receipt back to customer service for assistance. They can inspect the item, process the return, and answer any other questions.

Target’s customer service team is available to help with any issues related to returns and exchanges. They can look up order information, provide shipping labels, issue refunds, or assist with any other problems you encounter when trying to return an item.

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