Does Cat & Jack Accept Shoe Returns? The Answer May Surprise You

Cat & Jack is an affordable kids clothing and accessories brand available exclusively at Target stores. Since its launch in 2016, Cat & Jack has become one of the most popular kids brands at Target, with a focus on providing quality and stylish clothing at low prices.

Part of the brand’s success can be attributed to their selection of kids shoes, which come in various styles like sneakers, sandals, boots, and dress shoes. The shoes are well-reviewed for being comfortable, cute, and budget-friendly.

When shopping for kids’ shoes that may need to be returned or exchanged later, it’s helpful to understand Cat & Jack’s policies. This article will provide an overview of how to return and exchange kids’ shoes purchased from the Cat & Jack line at Target.

About Cat & Jack

Cat & Jack is a kids apparel and shoe brand owned and operated by Target. According to Target’s website, Cat & Jack was launched in 2016 as an exclusive new brand at Target, offering “stylish, high-quality and affordable apparel and accessories ranging from toddler to kids to tweens.”

the cat & jack logo and shoes displayed in a target store.

The Cat & Jack brand includes a wide variety of products for kids including clothes, shoes, swimwear, accessories, toys, baby gear and more. Their shoe collection features styles like sneakers, sandals, boots, dress shoes and light-up shoes for boys and girls. The shoes come in toddler, little kid and big kid sizes and include features like elastic laces for easy on and off access.

The Cat & Jack line focuses on providing trendy styles and bright colors and patterns to help kids express their individuality. Target touts it as their largest kids apparel brand to date.

Return and Exchange Policy for Cat & Jack Shoes

Cat & Jack has a generous return and exchange policy for their shoes to ensure customers are satisfied with their purchases. According to their official website, most unworn shoes can be returned with a receipt within 90 days of purchase. To be eligible for a return, the shoes must be in new condition with original tags and packaging.

There are two options for returning Cat & Jack shoes:

  • Return in store – You can return the shoes to any Target store for a full refund. Bring your receipt and shoes with original packaging.
  • Return by mail – Pack up the unworn shoes in their original box and ship them back. Make sure to include your receipt or packing slip. Target will refund the purchase price plus original shipping once they receive the return.

Exchanges can also be done in-store or by mail. To exchange shoes, follow the same process as a return. Once Target processes the return, the amount will be credited to exchange for a different pair of shoes. Exchanges must be made within the 90 day timeframe.

Common reasons customers return or exchange Cat & Jack shoes include poor fit, uncomfortable style, or simply changing their mind. The generous return policy allows customers to find the perfect pair of shoes for their child.

Returning Shoes In-Store

Cat & Jack shoes can be easily returned or exchanged at any Target store with a few simple steps:

To return shoes in-store, bring the shoes and receipt back to any Target store. Shoes must be in new condition with original tags and packaging. If you’ve worn the shoes outside, they may not be eligible for return depending on signs of wear and tear. Make sure the soles are clean and the shoes are not overly worn.

Bring the shoes to the Customer Service desk and let the employee know you would like to return them. They will inspect the condition of the shoes and process the return or exchange. Returns must happen within 90 days of purchase for a full refund. After 90 days, only merchandise credit is offered.

If you lost your receipt, bring your ID and Target will look up the purchase based on your account. No receipt returns may only get merchandise credit based on the current selling price.

Overall, returning Cat & Jack shoes in-store is quick and easy. Just make sure the shoes are unworn and you have your receipt. Target aims to make returns hassle-free for customers.

Returning Shoes by Mail

If you need to return shoes purchased online or over the phone, you can mail them back to Cat & Jack. To start the return process:

1. Pack up the unworn shoes in the original box and wrap in shipping material like bubble wrap or paper to prevent damage. Shoes must be returned in new condition with tags still attached.

someone printing a prepaid return shipping label for cat & jack shoes.

2. Print out a return shipping label from the Cat & Jack website and affix to the package.[1]

3. Drop off the package at any UPS location or schedule a free UPS pickup. Cat & Jack recommends using UPS or FedEx to ensure tracking and timely delivery.

Return shipping is free as long as you use the provided return label. Once Cat & Jack receives the package, refunds are typically issued within 1-2 weeks.

Keep in mind that shoes must be unworn and in original new condition in order to be accepted for return. Per the Cat & Jack return policy, used, damaged or washed items cannot be returned by mail.


Exchanging Shoes

Cat & Jack allows customers to exchange shoes if the size or style does not work for their child. The process is slightly different than the standard return policy:

To exchange shoes in-store, customers must bring the original receipt and shoes they wish to exchange within 90 days of purchase. Cat & Jack will allow an even exchange for another pair of shoes in any size or style. There is no time limit for exchanges as long as the customer has the original receipt.

To exchange shoes by mail, customers must contact Cat & Jack customer service within 90 days of purchase. Cat & Jack will provide a return shipping label to send back the original shoes. Once received, customers can select a replacement pair of shoes in any size or style which will be shipped free of charge. The timeframe for exchanges by mail varies depending on shipping times.

The main differences between exchanging shoes and returning shoes are that exchanges allow customers to swap for a different size or style, while returns simply refund the original purchase. Exchanges also do not have a strict time limit as long as the customer has the original receipt. Returns are limited to 90 days from the original purchase date.

Overall the exchange process provides more flexibility if the original shoes ordered do not fit properly or match the child’s preferences. As long as the shoes are still in new condition, Cat & Jack aims to find the right pair for each child through their exchange program.

Reasons for Returns

There are several common reasons customers return Cat & Jack shoes according to a 2022 article for kids foot locker

If you believe your item is defective, it must be returned within 45 days.

The most common reasons for returning Cat & Jack shoes are:

  • Ill-fitting shoes – Shoes that are too small, too big, too narrow, etc. can be uncomfortable and unsafe for kids to wear. Cat & Jack allows returns/exchanges for better fitting shoes.
  • Defective/damaged shoes – Manufacturing defects like glue coming apart, ripped seams, etc. are valid reasons to return shoes under the warranty.
  • Changed mind – Even without defects, customers can return unworn shoes in new condition if they simply decided they don’t want them anymore.

Proper shoe fit is especially important for growing kids’ feet. Cat & Jack aims to make returns easy when the fit just isn’t right. Their team focuses on kids’ safety and comfort.

Tips for Success

When buying shoes for kids, following some key tips can help ensure a successful purchase:

a parent fitting shoes on a child's feet at home.

Try shoes on at home first before having kids wear them out. Let them walk around the house in new shoes to check for any rubbing or discomfort. Breaking in shoes at home first can help avoid problems later.

Pay close attention to brand size guides, as kids shoe sizes can vary. Measuring feet and referencing size charts helps match shoes to the right fit. Allow a little growing room in shoe size, but not so much the shoes are loose.

Proper care and handling keeps shoes in good shape. Rotate pairs so each has time to fully dry between wearings. Use shoe horns to help kids slide feet in easily without crushing heels. Store shoes on shoe racks, not piled in bins, to maintain shape. Clean dirt off and apply protectants to keep materials conditioned.

Following fit guides, breaking in shoes gently at home, and caring for kids’ footwear helps lead to successful shoe purchases.


Cat & Jack is committed to sustainability and environmentally friendly practices. The brand uses eco-friendly materials like organic cotton in many of their clothes and shoes. They also utilize recycled polyester made from plastic water bottles in some products (1).

For returned shoes that are still in good condition, Cat & Jack donates them to families in need. They partner with organizations like Delivering Good which distributes goods to vulnerable children, families, and communities (2). This gives the shoes a second life and reduces waste.

Customers are encouraged to bring old shoes and clothes from any brand into Target stores for recycling. Cat & Jack collects these items and works with partners to responsibly repurpose, recycle and donate the products. This program has diverted over 25 million pounds of textile waste since 2016 (3).

bins for recycling old clothing and shoes at a target store drop-off.

Overall, sustainability is an important consideration for Cat & Jack. From product design to recycling initiatives, the brand aims to reduce its environmental impact and give back to communities.



In summary, Cat & Jack’s exchange and return policies are designed for ease and satisfaction. They offer a 1-year return policy for any reason, with no receipt required. Exchanges and returns can be done in-store or by mail. While returns are accepted, it’s encouraged to exchange the shoes for a better fit or different style instead. This allows the materials to be reused and reduces waste. If the shoes just aren’t working out, Cat & Jack guarantees your satisfaction with their hassle-free return process.

By prioritizing fit, comfort, and quality materials, Cat & Jack aims to create shoes that kids want to keep wearing. If any issues come up, their policies make it simple to find the perfect pair. With their extensive selection and generous exchange program, you’re sure to find shoes your child loves.

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